Versand
Shipping Policy
Last updated: 04/01/2026
Order processing
Orders are processed within 1–3 business days (Monday to Friday), excluding public holidays.
Our products are manufactured and fulfilled from within the European Union.
You will receive a confirmation email with tracking details once your order has been shipped.
Shipping destinations
We currently ship to:
- All countries within the European Union
- United Kingdom
- USA
If your country is not listed at checkout, please contact us for assistance.
Shipping options and delivery times
Standard shipping:
- Europe & UK: approx. 3–8 business days after dispatch
- Other available regions: 7–14 business days after dispatch
Delivery times are estimates and may be affected by customs delays, courier issues, or peak seasons.
Shipping rates
Shipping costs are calculated at checkout based on your order value, destination, and selected shipping method.
From time to time, we may offer free shipping promotions or minimum order thresholds, which will be clearly displayed on our website.
Customs, duties and taxes
EU VAT and import charges: Orders shipped to EU countries are sent on a Delivered at Place (DAP/DDU) basis, meaning prices at checkout do not include import VAT, customs duties, or handling fees.
When your order arrives in the EU, local import VAT (and any applicable duties) are usually collected by the courier or postal operator before or at delivery.
As the customer, you are responsible for paying these charges to receive your parcel.
Orders shipped outside the EU and UK may be subject to customs duties, taxes, or import fees charged by the destination country’s customs office.
These charges are the responsibility of the customer and are not included in the product or shipping prices.
Tracking your order
Most orders are shipped with a trackable service. You will receive a tracking link by email once your order has been dispatched.
If you have not received tracking information within 5 business days of placing your order, please contact us.
Lost, damaged or delayed shipments
If your order is significantly delayed, lost in transit, or arrives damaged, contact us at gohigherqueries@gmail.com with your order number and tracking information.
We will work with the carrier to investigate and, where applicable, offer a replacement or refund according to our Refund & Returns Policy.
Wrong address / failed delivery
Please ensure your shipping address is complete and accurate at checkout.
If a package is returned to us due to an incorrect or incomplete address, reshipping may incur additional shipping fees.
Contact
For any questions about shipping, contact us at:
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Contact form: gohigherqueries@gmail.com